TY  - BOOK
AU  - Shelton,Patrick J.
TI  - Measuring and improving patient satisfaction
SN  - 0834210746
AV  - RA399.A1 S47 2000
PY  - 2000///
CY  - Gaithersburg, Md.
PB  - Aspen Publishers
KW  - organization & administration methods
N1  - Includes index
ER  -