000			00441cam a22001454a 4500
020			_a0834210746
050	0	0	_aRA399.A1 _bS47 2000
100	1		_aShelton, Patrick J.
245	1	0	_aMeasuring and improving patient satisfaction / _cPatrick J. Shelton.
260			_aGaithersburg, Md. : _bAspen Publishers, _c2000.
300			_axxiii, 510 p. :
500			_aIncludes index.
650	2	2	_xorganization & administration methods.
942			_2lcc _cGEN
999			_c9668 _d9668