Rev. ed. of: Health care managers in transition / Wendy Leebov, Gail Scott. 1990.

Includes bibliographical references and index.

Beyond the willing and able manager -- From provider orientation to customer obsession -- From silo thinking to organizational perspective -- From directing to coaching -- From status quo to courage, risk, and change -- From busyness to results -- From telling to facilitating dialogue -- From protecting turf to building relationships -- From function manager to business leader -- From employee-as-expendable to employee-as-precious -- From pressure and overwork to balance and perspective -- Becoming the indispensable, gratified manager.